Abuse.com - MANORCARE HEALTH SERVICES

Abuse.com Nursing Home Profile

Detailed information for MANORCARE HEALTH SERVICES

Nursing Home Results

Contact Information:

	Long Term Care Ombudsman	Not Available
	State Survey Agency	Not Available
	State Quality Improvement Organization	Not Available

MANORCARE HEALTH SERVICES	As of 01/15/2004
3705 NORTH SWAN ROAD TUCSON, AZ 85718 (520) 299-7088	Not located within a Hospital Both Resident and Family Councils 118 Certified Beds
Initial Date of Certification: 05/04/1988 Type of Ownership: For profit - Corporation A Multi-Nursing home (chain) Ownership	Medicare Certified Medicaid Certified

Medicare.gov is pleased to provide information about Quality Measures, Inspection Results and Nursing Home Staffing for the nursing home you have selected.

Quality Measures information comes from resident assessment data that nursing homes routinely collect on all residents at specific intervals during their stay. The information collected pertains to the resident’s physical, clinical conditions and abilities.

Inspection Results information refers to the regulatory requirement that the nursing home failed to meet but does not reflect the entire inspection report.

Nursing Home Staffing information comes from reports that the nursing home reports to its state survey agency. It contains the nursing staff hours for a two-week period prior to the time of the state inspection. CMS receives this data and converts the reported information into the number of staff hours per resident per day.

Quality Measures

Quality Measures	Percentage for MANORCARE HEALTH SERVICES	National Average
Percent of Residents Whose Need for Help With Daily Activities Has Increased	8%	16%
Percent of Residents Who Have Moderate to Severe Pain	8%	6%
Percent of High-Risk Residents Who Have Pressure Sores	22%	14%
Percent of Low-Risk Residents Who Have Pressure Sores	NOT AVAILABLE	3%
Percent of Residents Who Were Physically Restrained	10%	8%
Percent of Residents Who are More Depressed or Anxious	6%	15%
Percent of Low-Risk Residents Who Lose Control of Their Bowels or Bladder	67%	47%
Percent of Residents Who Have/Had a Catheter Inserted and Left in Their Bladder	6%	6%
Percent of Residents Who Spend Most of Their Time in Bed or in a Chair	9%	4%
Percent of Residents Whose Ability to Move About in and Around Their Room Got Worse	5%	13%
Percent of Residents With a Urinary Tract Infection	9%	8%
Percent of Short-Stay Residents With Delirium	0%	3%
Percent of Short-Stay Residents Who Had Moderate to Severe Pain	8%	22%
Percent of Short-Stay Residents With Pressure Sores	10%	21%

Inspection Results

MANORCARE HEALTH SERVICES 3705 NORTH SWAN ROAD TUCSON, AZ 85718 (520) 299-7088
Date of this inspection: 01/15/2004 Complaint Investigations During: 04/01/2003 - 06/30/2004 Total number of health deficiencies for this nursing home: 13 Average number of Health Deficiencies in : 5 Average number of Health Deficiencies in the United States: 7 Range of Health Deficiencies in : 1 - 12 View Previous Inspection Results
Quality Care Deficiencies
Inspectors determined that the nursing home failed to:	Date of Correction	Level of Harm (Least -> Most)	Residents Affected (Few -> Some -> Many)
1. Give professional services that meet a professional standard of quality. (01/15/2004)	02/29/2004	2 = Minimal harm or potential for actual harm	Few
Resident Assessment Deficiencies
Inspectors determined that the nursing home failed to:	Date of Correction	Level of Harm (Least -> Most)	Residents Affected (Few -> Some -> Many)
2. Make sure that doctors visit residents regularly, as required. (04/09/2003)	05/05/2003	1 = Potential for minimal harm	Some
3. Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. (01/15/2004)	02/29/2004	2 = Minimal harm or potential for actual harm	Few
4. Make a complete assessment that covers all questions for areas that are listed in official regulations. (01/15/2004)	02/29/2004	2 = Minimal harm or potential for actual harm	Few
Resident Rights Deficiencies
Inspectors determined that the nursing home failed to:	Date of Correction	Level of Harm (Least -> Most)	Residents Affected (Few -> Some -> Many)
5. Tell the resident completely about his or her health status. (06/03/2003)	06/18/2003	2 = Minimal harm or potential for actual harm	Few
6. Provide proof that all residents' personal money which is deposited with the nursing home, is secure. (01/15/2004)	02/29/2004	1 = Potential for minimal harm	Some
Nutrition and Dietary Deficiencies
Inspectors determined that the nursing home failed to:	Date of Correction	Level of Harm (Least -> Most)	Residents Affected (Few -> Some -> Many)
7. Make sure that residents are well nourished. (01/15/2004)	02/29/2004	2 = Minimal harm or potential for actual harm	Some
8. Provide food in a way that meets a resident's needs. (01/15/2004)	02/29/2004	2 = Minimal harm or potential for actual harm	Some
Environmental Deficiencies
Inspectors determined that the nursing home failed to:	Date of Correction	Level of Harm (Least -> Most)	Residents Affected (Few -> Some -> Many)
9. Keep all essential equipment working safely. (01/15/2004)	02/29/2004	1 = Potential for minimal harm	Many
10. Make sure that a working call system is available in each resident's room or bathroom and bathing area. (01/15/2004)	02/29/2004	2 = Minimal harm or potential for actual harm	Few
Administration Deficiencies
Inspectors determined that the nursing home failed to:	Date of Correction	Level of Harm (Least -> Most)	Residents Affected (Few -> Some -> Many)
11. Give or get lab tests to meet the needs of residents. (01/15/2004)	02/29/2004	2 = Minimal harm or potential for actual harm	Few
12. Keep accurate and appropriate medical records. (01/15/2004)	02/29/2004	2 = Minimal harm or potential for actual harm	Few
Deficiencies Reported Between Inspections
Inspectors determined that the nursing home failed to:	Date of Correction	Level of Harm (Least -> Most)	Residents Affected (Few -> Some -> Many)
13. Comply with program requirements between annual inspections; although it corrected these problems before the most recent inspection. (01/15/2004)	02/29/2004	2 = Minimal harm or potential for actual harm	Few

Nursing Home Staffing

Nursing Staff Hours Per Resident Per Day
	MANORCARE HEALTH SERVICES	State Average in	National Average
Number of Residents	100	42.8	89.2
RN Hours per Resident per Day*	0.46	1.7	0.7
LPN/LVN Hours per Resident per Day*	1.07	0.7	0.8
CNA Hours per Resident per Day*	1.74	4	2.4
Total Number of Nursing Staff Hours per Resident per Day*	3.27	6.4	3.9

*Hours per resident per day is the average daily work (in hours) given by the entire group of nurses or nursing assistants divided by total number of residents. The amount of care given to each resident varies.

Please use our Nursing Home Checklist for help with narrowing your nursing homes choices. The checklist provides questions and observations that are important to keep in mind as you visit nursing homes and will help you make a good choice for you or your relative.

Page Last Updated: January 22, 2004
Data Last Updated: August 2, 2004

Please use your browser's back button to return to the previous page.