Abuse.com - WILLIAM CLOUGH ECU

Abuse.com Nursing Home Profile

Detailed information for WILLIAM CLOUGH ECU

Nursing Home Results

Contact Information:

	Long Term Care Ombudsman	Not Available
	State Survey Agency	Not Available
	State Quality Improvement Organization	Not Available

WILLIAM CLOUGH ECU	As of 03/11/2004
273 COUNTY ROAD NEW LONDON, NH 03257 (603) 526-5312	Located in a Hospital Both Resident and Family Councils 56 Certified Beds
Initial Date of Certification: 09/15/1971 Type of Ownership: Non profit - Corporation Not a Multi-Nursing home (chain) Ownership	Medicare Certified Medicaid Certified

Medicare.gov is pleased to provide information about Quality Measures, Inspection Results and Nursing Home Staffing for the nursing home you have selected.

Quality Measures information comes from resident assessment data that nursing homes routinely collect on all residents at specific intervals during their stay. The information collected pertains to the resident’s physical, clinical conditions and abilities.

Inspection Results information refers to the regulatory requirement that the nursing home failed to meet but does not reflect the entire inspection report.

Nursing Home Staffing information comes from reports that the nursing home reports to its state survey agency. It contains the nursing staff hours for a two-week period prior to the time of the state inspection. CMS receives this data and converts the reported information into the number of staff hours per resident per day.

Quality Measures

Quality Measures	Percentage for WILLIAM CLOUGH ECU	National Average
Percent of Residents Whose Need for Help With Daily Activities Has Increased	33%	16%
Percent of Residents Who Have Moderate to Severe Pain	6%	6%
Percent of High-Risk Residents Who Have Pressure Sores	6%	14%
Percent of Low-Risk Residents Who Have Pressure Sores	NOT AVAILABLE	3%
Percent of Residents Who Were Physically Restrained	4%	8%
Percent of Residents Who are More Depressed or Anxious	27%	15%
Percent of Low-Risk Residents Who Lose Control of Their Bowels or Bladder	NOT AVAILABLE	47%
Percent of Residents Who Have/Had a Catheter Inserted and Left in Their Bladder	8%	6%
Percent of Residents Who Spend Most of Their Time in Bed or in a Chair	2%	4%
Percent of Residents Whose Ability to Move About in and Around Their Room Got Worse	29%	13%
Percent of Residents With a Urinary Tract Infection	4%	8%
Percent of Short-Stay Residents With Delirium	0%	3%
Percent of Short-Stay Residents Who Had Moderate to Severe Pain	18%	22%
Percent of Short-Stay Residents With Pressure Sores	6%	21%

Inspection Results

WILLIAM CLOUGH ECU 273 COUNTY ROAD NEW LONDON, NH 03257 (603) 526-5312
Date of this inspection: 03/11/2004 Complaint Investigations During: 04/01/2003 - 06/30/2004 Total number of health deficiencies for this nursing home: 23 Average number of Health Deficiencies in : 5 Average number of Health Deficiencies in the United States: 7 Range of Health Deficiencies in : 1 - 12 View Previous Inspection Results
Mistreatment Deficiencies
Inspectors determined that the nursing home failed to:	Date of Correction	Level of Harm (Least -> Most)	Residents Affected (Few -> Some -> Many)
1. 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. (03/11/2004)	04/16/2004	2 = Minimal harm or potential for actual harm	Few
2. Keep each resident free from physical restraints, unless needed for medical treatment. (03/11/2004)	04/24/2004	2 = Minimal harm or potential for actual harm	Few
3. Protect residents from mistreatment, neglect, and/or theft of personal property. (03/11/2004)	04/13/2004	4 = Immediate jeopardy to resident health or safety	Few
Quality Care Deficiencies
Inspectors determined that the nursing home failed to:	Date of Correction	Level of Harm (Least -> Most)	Residents Affected (Few -> Some -> Many)
4. Give professional services that meet a professional standard of quality. (03/11/2004)	06/06/2004	3 = Actual harm	Few
5. Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. (03/11/2004)	04/23/2004	3 = Actual harm	Few
6. Make sure each resident is being watched and has assistance devices when needed, to prevent accidents. (03/11/2004)	04/24/2004	2 = Minimal harm or potential for actual harm	Some
7. Provide social services for related medical problems to help each resident achieve the highest possible quality of life. (03/11/2004)	05/06/2004	2 = Minimal harm or potential for actual harm	Many
Resident Assessment Deficiencies
Inspectors determined that the nursing home failed to:	Date of Correction	Level of Harm (Least -> Most)	Residents Affected (Few -> Some -> Many)
8. 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. (03/11/2004)	06/06/2004	2 = Minimal harm or potential for actual harm	Some
9. Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. (03/11/2004)	06/06/2004	2 = Minimal harm or potential for actual harm	Some
10. Develop a plan with the resident and family for the resident's care after leaving the nursing home. (03/11/2004)	04/13/2004	4 = Immediate jeopardy to resident health or safety	Few
11. Make sure that doctors visit residents regularly, as required. (03/11/2004)	06/06/2004	2 = Minimal harm or potential for actual harm	Few
12. Provide a final summary of the resident's health status and a summary of the resident's stay, when the resident is ready to leave the nursing home. (03/11/2004)	03/18/2004	2 = Minimal harm or potential for actual harm	Few
Resident Rights Deficiencies
Inspectors determined that the nursing home failed to:	Date of Correction	Level of Harm (Least -> Most)	Residents Affected (Few -> Some -> Many)
13. Give the resident's legal representative the same rights as the resident. (03/11/2004)	05/06/2004	2 = Minimal harm or potential for actual harm	Many
14. Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. (03/11/2004)	04/13/2004	4 = Immediate jeopardy to resident health or safety	Few
15. Honor all of the resident's rights as a resident of the nursing home and as a citizen or resident of the United States. (03/11/2004)	04/28/2004	1 = Potential for minimal harm	Many
16. Provide written records when a resident is transferred or discharged. (03/11/2004)	03/18/2004	2 = Minimal harm or potential for actual harm	Few
17. Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. (03/11/2004)	04/16/2004	1 = Potential for minimal harm	Many
Pharmacy Service Deficiencies
Inspectors determined that the nursing home failed to:	Date of Correction	Level of Harm (Least -> Most)	Residents Affected (Few -> Some -> Many)
18. 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. (03/11/2004)	06/06/2004	3 = Actual harm	Few
19. Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. (03/11/2004)	04/24/2004	2 = Minimal harm or potential for actual harm	Some
20. Make sure that residents are safe from serious medication errors. (03/11/2004)	06/06/2004	3 = Actual harm	Few
Administration Deficiencies
Inspectors determined that the nursing home failed to:	Date of Correction	Level of Harm (Least -> Most)	Residents Affected (Few -> Some -> Many)
21. Be administered in a way that leads to the highest possible level of well being for each resident. (03/11/2004)	04/24/2004	2 = Minimal harm or potential for actual harm	Many
22. Choose a doctor to be the medical director. (03/11/2004)	04/24/2004	2 = Minimal harm or potential for actual harm	Many
23. Follow all laws and professional standards. (03/11/2004)	04/24/2004	2 = Minimal harm or potential for actual harm	Many

Nursing Home Staffing

Nursing Staff Hours Per Resident Per Day
	WILLIAM CLOUGH ECU	State Average in	National Average
Number of Residents	56	42.8	89.2
RN Hours per Resident per Day*	0.9	1.7	0.7
LPN/LVN Hours per Resident per Day*	0.48	0.7	0.8
CNA Hours per Resident per Day*	2.62	4	2.4
Total Number of Nursing Staff Hours per Resident per Day*	4	6.4	3.9

*Hours per resident per day is the average daily work (in hours) given by the entire group of nurses or nursing assistants divided by total number of residents. The amount of care given to each resident varies.

Please use our Nursing Home Checklist for help with narrowing your nursing homes choices. The checklist provides questions and observations that are important to keep in mind as you visit nursing homes and will help you make a good choice for you or your relative.

Page Last Updated: January 22, 2004
Data Last Updated: August 2, 2004

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