Abuse.com - EAST LAKE CARE CENTER

Abuse.com Nursing Home Profile

Detailed information for EAST LAKE CARE CENTER

Nursing Home Results

Contact Information:

	Long Term Care Ombudsman	Not Available
	State Survey Agency	Not Available
	State Quality Improvement Organization	Not Available

EAST LAKE CARE CENTER	As of 12/08/2003
1001 NORTH 500 WEST PROVO, UT 84601 (801) 377-9661	Not located within a Hospital Both Resident and Family Councils 223 Certified Beds
Initial Date of Certification: 11/07/1988 Type of Ownership: For profit - Partnership A Multi-Nursing home (chain) Ownership	Medicare Certified Medicaid Certified

Medicare.gov is pleased to provide information about Quality Measures, Inspection Results and Nursing Home Staffing for the nursing home you have selected.

Quality Measures information comes from resident assessment data that nursing homes routinely collect on all residents at specific intervals during their stay. The information collected pertains to the resident’s physical, clinical conditions and abilities.

Inspection Results information refers to the regulatory requirement that the nursing home failed to meet but does not reflect the entire inspection report.

Nursing Home Staffing information comes from reports that the nursing home reports to its state survey agency. It contains the nursing staff hours for a two-week period prior to the time of the state inspection. CMS receives this data and converts the reported information into the number of staff hours per resident per day.

Quality Measures

Quality Measures	Percentage for EAST LAKE CARE CENTER	National Average
Percent of Residents Whose Need for Help With Daily Activities Has Increased	6%	16%
Percent of Residents Who Have Moderate to Severe Pain	18%	6%
Percent of High-Risk Residents Who Have Pressure Sores	NOT AVAILABLE	14%
Percent of Low-Risk Residents Who Have Pressure Sores	NOT AVAILABLE	3%
Percent of Residents Who Were Physically Restrained	3%	8%
Percent of Residents Who are More Depressed or Anxious	18%	15%
Percent of Low-Risk Residents Who Lose Control of Their Bowels or Bladder	NOT AVAILABLE	47%
Percent of Residents Who Have/Had a Catheter Inserted and Left in Their Bladder	7%	6%
Percent of Residents Who Spend Most of Their Time in Bed or in a Chair	18%	4%
Percent of Residents Whose Ability to Move About in and Around Their Room Got Worse	NOT AVAILABLE	13%
Percent of Residents With a Urinary Tract Infection	3%	8%
Percent of Short-Stay Residents With Delirium	NOT AVAILABLE	3%
Percent of Short-Stay Residents Who Had Moderate to Severe Pain	NOT AVAILABLE	22%
Percent of Short-Stay Residents With Pressure Sores	NOT AVAILABLE	21%

Inspection Results

EAST LAKE CARE CENTER 1001 NORTH 500 WEST PROVO, UT 84601 (801) 377-9661
Date of this inspection: 12/08/2003 Complaint Investigations During: 04/01/2003 - 06/30/2004 Total number of health deficiencies for this nursing home: 24 Average number of Health Deficiencies in : 5 Average number of Health Deficiencies in the United States: 7 Range of Health Deficiencies in : 1 - 12 View Previous Inspection Results
Mistreatment Deficiencies
Inspectors determined that the nursing home failed to:	Date of Correction	Level of Harm (Least -> Most)	Residents Affected (Few -> Some -> Many)
1. 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. (04/23/2003)	05/20/2003	2 = Minimal harm or potential for actual harm	Few
2. Keep each resident free from physical restraints, unless needed for medical treatment. (12/08/2003)	01/23/2004	2 = Minimal harm or potential for actual harm	Some
Quality Care Deficiencies
Inspectors determined that the nursing home failed to:	Date of Correction	Level of Harm (Least -> Most)	Residents Affected (Few -> Some -> Many)
3. Give each resident care and services to get or keep the highest quality of life possible. (05/28/2003)	06/20/2003	2 = Minimal harm or potential for actual harm	Few
4. Give each resident care and services to get or keep the highest quality of life possible. (12/08/2003)	01/23/2004	2 = Minimal harm or potential for actual harm	Few
5. Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. (12/08/2003)	01/23/2004	3 = Actual harm	Few
6. Make sure that each resident's nutritional needs were met. (12/08/2003)	01/23/2004	3 = Actual harm	Few
7. Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. (12/08/2003)	01/23/2004	2 = Minimal harm or potential for actual harm	Few
8. Provide social services for related medical problems to help each resident achieve the highest possible quality of life. (12/08/2003)	01/23/2004	2 = Minimal harm or potential for actual harm	Few
Resident Assessment Deficiencies
Inspectors determined that the nursing home failed to:	Date of Correction	Level of Harm (Least -> Most)	Residents Affected (Few -> Some -> Many)
9. Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. (12/08/2003)	01/23/2004	2 = Minimal harm or potential for actual harm	Few
10. Make a complete assessment that covers all questions for areas that are listed in official regulations. (12/08/2003)	01/23/2004	2 = Minimal harm or potential for actual harm	Some
11. Electronically record and report resident status assessments in a timely manner as required in order to monitor resident health and progress. (01/28/2004)		1 = Potential for minimal harm	Many
Resident Rights Deficiencies
Inspectors determined that the nursing home failed to:	Date of Correction	Level of Harm (Least -> Most)	Residents Affected (Few -> Some -> Many)
12. Provide care in a way that keeps or builds each resident's dignity and self respect. (12/08/2003)	01/23/2004	2 = Minimal harm or potential for actual harm	Few
Nutrition and Dietary Deficiencies
Inspectors determined that the nursing home failed to:	Date of Correction	Level of Harm (Least -> Most)	Residents Affected (Few -> Some -> Many)
13. 1) Provide 3 meals daily at regular times; or 2) serve breakfast within 14 hours after dinner; or 3) offer a snack at bedtime each day. (05/12/2003)	06/13/2003	2 = Minimal harm or potential for actual harm	Few
14. Store, cook, and give out food in a safe and clean way. (05/28/2003)	06/20/2003	2 = Minimal harm or potential for actual harm	Few
15. Make sure that residents are well nourished. (06/26/2003)	07/14/2003	2 = Minimal harm or potential for actual harm	Some
16. Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. (06/26/2003)	07/14/2003	2 = Minimal harm or potential for actual harm	Some
17. Store, cook, and give out food in a safe and clean way. (06/26/2003)	07/14/2003	2 = Minimal harm or potential for actual harm	Some
18. Store, cook, and give out food in a safe and clean way. (07/09/2003)	07/25/2003	2 = Minimal harm or potential for actual harm	Many
19. Store, cook, and give out food in a safe and clean way. (12/08/2003)	01/23/2004	2 = Minimal harm or potential for actual harm	Some
Pharmacy Service Deficiencies
Inspectors determined that the nursing home failed to:	Date of Correction	Level of Harm (Least -> Most)	Residents Affected (Few -> Some -> Many)
20. Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. (12/08/2003)	01/23/2004	2 = Minimal harm or potential for actual harm	Some
21. Make sure that residents are safe from serious medication errors. (12/08/2003)	01/23/2004	2 = Minimal harm or potential for actual harm	Some
Environmental Deficiencies
Inspectors determined that the nursing home failed to:	Date of Correction	Level of Harm (Least -> Most)	Residents Affected (Few -> Some -> Many)
22. Make sure there is a program to prevent/deal with mice, insects, or other pests. (05/28/2003)	06/24/2003	2 = Minimal harm or potential for actual harm	Few
23. Provide bedrooms that don't allow residents to see each other when privacy is needed. (12/08/2003)	01/23/2004	1 = Potential for minimal harm	Some
Administration Deficiencies
Inspectors determined that the nursing home failed to:	Date of Correction	Level of Harm (Least -> Most)	Residents Affected (Few -> Some -> Many)
24. Quickly tell the resident's doctor the results of lab tests. (12/08/2003)	01/23/2004	2 = Minimal harm or potential for actual harm	Few

Nursing Home Staffing

Nursing Staff Hours Per Resident Per Day
	EAST LAKE CARE CENTER	State Average in	National Average
Number of Residents	72	42.8	89.2
RN Hours per Resident per Day*	0.59	1.7	0.7
LPN/LVN Hours per Resident per Day*	0.91	0.7	0.8
CNA Hours per Resident per Day*	2.42	4	2.4
Total Number of Nursing Staff Hours per Resident per Day*	3.92	6.4	3.9

*Hours per resident per day is the average daily work (in hours) given by the entire group of nurses or nursing assistants divided by total number of residents. The amount of care given to each resident varies.

Please use our Nursing Home Checklist for help with narrowing your nursing homes choices. The checklist provides questions and observations that are important to keep in mind as you visit nursing homes and will help you make a good choice for you or your relative.

Page Last Updated: January 22, 2004
Data Last Updated: August 2, 2004

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